At Utz Threads we feel proud to promote that our products are made using the same ancestral weaving techniques used to make huipiles (a traditional blouse), which last generations in a family. This is why we're confident that they'll live on to make you equally happy for a long time! Even so, we understand that things happen, which is why we are open to exchanges within reasonable circumstances and if contacted within 30 days.
If you have a complaint about a product, please reach out to us as soon as possible so we can address it with you. Something to note, all of our products are handmade which can lead to minor inconsistencies. We have a quality control system in place to minimize this possibility but if you feel that the product does not match the promotional example on our page, we can exchange it for an equal product.