Returns & Exchanges

At Utz Threads we feel proud to promote that our products are made using the same ancestral weaving techniques used to make huipiles, which last generations in a family. This is why we're confident that they'll live on to make you equally happy for a long time! Even so, we understand that things happen, which is why we're open to exchanges within reasonable circumstances and if contacted within  30 days at info@utzthreads.com.

If you have a complaint about a product, please reach out to us as soon as possible so we can address it.  Something to note, all of our products are handmade which can lead to minor inconsistencies. We have a quality control system in place to minimize this possibility but if you feel that the product does not match the promotional example on our page, we can exchange it for an equal product.